Frequently Asked Questions

About IRB Concierge

How do I contact IRB Concierge support?
You can contact support on 1-866-384-4221 or
How do I obtain an IRB Concierge account?
To obtain an IRB Concierge account you may click "New User" on the IRB Concierge applicant login page or contact Veritas IRB support at 1-866-384-4221 or
What browsers does IRB Concierge support?
IRB Concierge supports all major browsers including Internet Explorer, Mozilla Firefox and Google Chrome. We recommend that you update your browser to the latest version to ensure the best experience using IRB Concierge.
How do I start?
To start you will need to create a new project by clicking on the "Create Project" tile within the "Actions" toolbar. Upon creating a new project you will be directed to complete the Protocol Submission Form. If your study has already been reviewed by Veritas IRB and you wish to transfer its management to IRB Concierge, you can follow the same process as above and you will be prompted questions in the Protocol Submission Form that are specific to your situation.


Does Veritas IRB require the use of specific template documents?
Veritas IRB developed template documents to assist researchers with informed consent form development. We plan on providing more documents in the future. These templates will be available on Concierge shortly. These documents are not for mandatory use. They are meant as tools to assist you with the development of your research documentation.